Privacy Policy

Effective Date: June 1, 2023

This Privacy Policy (“Policy”) describes how Harford Lock & Key (“Harford Lock & Key,” “we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of our customers, website visitors, and users of our services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing our website ( or using our services, you consent to the practices described in this Policy.

  1. Information We Collect

We may collect the following types of personal information from you:

a. Personal Information You Provide: When you interact with us, such as by filling out forms, contacting us via email or phone, or using our services, we may collect personal information, including but not limited to your name, email address, phone number, address, and any other information you choose to provide.

b. Usage and Log Data: When you visit our website or use our services, we may automatically collect certain information about your usage, such as your IP address, browser type, device information, pages visited, and the dates and times of your visits.

c. Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect information about your preferences and activities on our website. This information helps us improve our website and personalize your experience.

  1. Use of Personal Information

We may use your personal information for the following purposes:

a. Provide Services: To provide and fulfill the locksmith services you request, including lock repairs, key duplication, security system installations, and other related services.

b. Customer Support: To respond to your inquiries, provide technical support, and communicate important service-related information.

c. Marketing and Promotions: With your consent, we may send you promotional materials, newsletters, and other marketing communications about our services. You can opt-out of receiving these communications at any time.

d. Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect the rights, property, and safety of Harford Lock & Key, our customers, and others.

e. Analytics and Improvements: To analyze trends, monitor website usage, improve our services, and develop new features.

  1. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

a. Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as locksmith technicians, IT service providers, payment processors, and marketing agencies. These service providers are bound by confidentiality obligations and are only authorized to use your information as necessary to provide the requested services.

b. Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.

c. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction, subject to the acquirer’s privacy policy.

  1. Data Security

We take reasonable measures to protect the security of your personal information and maintain its integrity. However, no data transmission or storage system can guarantee complete security. We implement industry-standard security practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  1. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer necessary for the purposes for which it was collected, we will securely delete or anonymize it.

  1. Your Rights and Choices

You have the following rights regarding your personal information:

a. Access and Correction: You may request access to the personal information we hold about you and request corrections or updates to ensure its accuracy.

b. Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions in our promotional emails or contacting us directly.

c. Cookies: You can adjust your browser settings to refuse cookies or be alerted when cookies are being sent. However, please note that some features of our website may not function properly without cookies.

  1. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.

  1. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised Policy on our website. We encourage you to review this Policy periodically for the latest information on our privacy practices.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

[email protected]

Last updated: June 1, 2023